Refund & Cancellation Policy

01Cancelling

• Shopify app — cancel your plan from the app's Plan page, or uninstall Yudoo from your Shopify admin. Your paid features stay available until the end of the billing period you already paid for, and the subscription is not renewed after that.
• Dashboard — nothing renews automatically, so you never have to cancel to stop being charged: simply don’t pay the next period. To move down early, choose a cheaper plan in Settings; the change takes effect at the end of the period you paid for, and you can undo it until then.

There is no cancellation fee and no minimum term.

02Free trial

Where a free trial is offered, you are not charged during it. On Shopify, the subscription starts automatically at the end of the trial unless you cancel before it ends. On the dashboard, the trial needs no card and simply ends; you pay only if you choose to continue.

03Upgrades and downgrades

On the dashboard, an upgrade starts at once and the unused part of your current period is credited against the new plan’s price. A downgrade waits for the end of the period you already paid for, and that period is not refunded.

04Refunds

• Subscription charges are generally non-refundable once a billing period has started, because your plan’s allowance is made available immediately.
• If you were charged because of a genuine error on our side, or a fault on our side made the service unusable for a meaningful part of the period, contact us and we will put it right — usually as a refund or a credit.
• Requests are handled within 5 business days. Refunds go back through Shopify, or through Paymob to the card you paid with.

05WhatsApp, SMS and AI fees

Meta charges WhatsApp conversation fees directly to your WhatsApp Business account, your SMS provider bills SMS, and your AI provider bills AI usage. None of these are part of your Yudoo subscription, and we cannot refund them.

06What happens to your data

Uninstalling the Shopify app deletes your store’s data within 48 hours. On the dashboard, a paused plan or a disconnected store keeps your flows and settings; your data is deleted only when you delete your account. If you plan to come back, let the plan pause instead of deleting your account.

See our Data Deletion

07How to request

Email [email protected] with your store name or domain and what happened. We answer every request.