Order confirmation

As soon as an order is placed, the customer gets a message under your brand name with the order details and “Confirm” / “Cancel” buttons — the reply is saved on the order instantly.

No reply: an automatic follow-up after a delay you set; still no reply, they're told the order was cancelled.
Cancelled: a message asking why, with ready-made choices.
Confirmed: the order goes to the courier automatically and the tracking number reaches the customer.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Confirmation follow-up

If the customer hasn't confirmed a cash-on-delivery order, a follow-up with the same two buttons goes out after the time you set.

Confirmed: the order goes to shipping.
Still no reply: the order is cancelled on its own and the customer is told.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Integrated with Bosta

Shipping fee upfront

Before you ship, we check the customer's delivery success rate with Bosta. If it's medium or low and they chose cash on delivery, they get a different confirmation asking them to prepay the shipping fee.

Low or medium rate: shipping fee paid upfront, the rest on delivery.
High rate: a regular confirmation, cash on delivery as usual.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Shipping deposit follow-up

If the customer still hasn't paid the shipping fee up front, a reminder goes out with the payment link and the order details.

They pay the shipping only; the rest on delivery.
Or they cancel before it ships, with no return.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Failed-delivery rescue

The moment the courier logs a failed attempt, the customer gets a form inside WhatsApp: reschedule, change the address, or cancel — before the parcel is returned.

Fully automatic: triggered by the courier's events.
Fewer returns and lower return-shipping costs.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Ready for store pickup

WhatsApp SMS

Tell customers their order is ready for pickup, with the branch address, phone and map location added automatically.

On WhatsApp or SMS.
Each branch's details are filled in per order.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Pickup reminder

WhatsApp SMS

If the customer hasn't picked up their order yet, a reminder goes out with the branch's location on the map.

After the time you set.
On WhatsApp or SMS.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Point-of-sale orders

WhatsApp SMS

When a customer buys at your branch through your POS, the receipt goes to their WhatsApp with the items and the total.

Their number joins your customer list.
A link to the full receipt.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Phone verification

WhatsApp SMS

A verification code reaches the customer on WhatsApp or SMS, so you know the number is real before the order or sign-up.

Fewer fake cash-on-delivery orders.
A one-tap Copy code button.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Custom automation

WhatsApp SMS

With the Yudoo API and webhooks, send a WhatsApp message from any event in your store, with the variables you need.

24 variables: customer name, order number, total and more.
The customer's reply lands in your Inbox.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Bank transfer

The customer uploads the transfer receipt inside WhatsApp; you review and approve it from one page.

For bank transfers, InstaPay and manual payments.
Approval is recorded on the order.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Bank deposit follow-up

If the customer hasn't sent the transfer proof yet, a reminder says the order is reserved, with a button to upload the receipt inside WhatsApp.

The receipt lands on your Payment proofs page.
No longer needed? They cancel with one tap.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Manual payment

For manual payment methods: the customer pays the way they chose and uploads the proof inside WhatsApp, then you review and confirm.

The payment method's name fills in on its own.
The confirmation is saved on the order.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Manual payment follow-up

If the customer still hasn't paid by the manual method, a follow-up goes out with Send payment proof and Cancel order buttons.

After the time you set.
The same receipt-upload form inside WhatsApp.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Paid order confirmation

WhatsApp SMS

As soon as the customer pays online, a message says the payment arrived and the order is being prepared, with a button to see every product in it.

Order details in a form inside WhatsApp.
A link to the order status page.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Shipping updates

WhatsApp SMS

As soon as the order ships, the customer gets the carrier and tracking number, with a button to follow the parcel to their door.

Fewer "where's my order?" questions.
On WhatsApp or SMS.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Order edit

WhatsApp SMS

When you edit the order (add or remove a product), the customer gets a message with the new order and the total before and after.

Runs on its own when the order is edited.
A link to the order after the edit.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data

Order cancellation

WhatsApp SMS

When an order is cancelled, the customer is told, and if they paid, that the refund is on its way and when to expect it.

Cancelled by mistake? They reply and carry on with your team.
On WhatsApp or SMS.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Abandoned carts

WhatsApp SMS

Remind customers of their cart on WhatsApp or SMS — the products they left behind plus a limited-time discount code.

Several reminders on a schedule you choose.
A carousel of every product when the cart has more than one.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Abandoned cart follow-up

WhatsApp SMS

If the customer didn't check out after the first message, a "last chance" message goes out with the product photo and a link back to checkout.

After the time you set.
Optionally with a discount code.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Pay online & save

A discount when customers pay online instead of cash on delivery, from a payment link inside the message.

Works with gateways like Paymob and Kashier.
The order updates automatically after payment.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Cross-selling

Customers add products to the same order and pay only the difference — no extra shipping.

An offer on the thank-you page.
A WhatsApp message with “Add to my order”.
An order-upgrade page: free shipping, discounts and gifts as they add more.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Cross-sell payment

After the customer adds a product to their order, a message shows the new total and the amount left, to pay online or to the courier.

The order updates on its own in your store.
They pay the difference only.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Back in stock

WhatsApp SMS

The customer taps “Notify me when it's back” and confirms their number with a code. When it's restocked, they get a buy-in-one-tap message.

A report of waiting products and how many customers want each.
Verification by WhatsApp or SMS code.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Back in stock follow-up

WhatsApp SMS

For customers who were told the product is back but didn't buy: a second message that stock is limited.

Optionally with a discount code.
On WhatsApp or SMS.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Campaigns

WhatsApp SMS

Instead of emails nobody opens: send offers to everyone or a segment, with an image, buttons and a discount code.

Segments by last order, products, or city.
Scheduling and personalised messages.
A report per campaign: delivered, read, clicked.

Try it yourself · Tap any button in the message and see where the flow goes

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WhatsApp newsletter

WhatsApp SMS

A popup offers a discount in exchange for a WhatsApp number; the code arrives in a welcome message once the number is verified.

Real numbers, not spam.
A customer list that grows every day.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Newsletter follow-up

WhatsApp SMS

After the welcome message, the subscriber gets a second one that brings them closer to your store and its members-only offers.

After the time you set.
Optionally with a discount code.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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New arrivals

WhatsApp SMS

As soon as you add a new product, your customers get a message with its photo and a link to it.

A "New Arrivals" collection is managed for you.
A carousel when there's more than one product.

Try it yourself · Tap any button in the message and see where the flow goes

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Review request

A set time after delivery, customers rate the whole order or each product — plus the shopping and delivery experience.

Under 5 stars: they pick what needs improving.
Reviews sync automatically to Judge.me, Yotpo or CWILL.

Try it yourself · Tap any button in the message and see where the flow goes

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A reply to every review

Every review gets the right reply: 5 stars earn a discount on the next order; a low rating gets a promise that your team will help before it grows.

5 stars: a discount code for next time.
Low rating: your team reaches out and fixes it.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

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Win-back

WhatsApp SMS

Customer gone quiet? 90 days without an order → a personal “We miss you” message with a limited-time discount code.

You choose the period.
On WhatsApp or SMS.

Try it yourself · Tap any button in the message and see where the flow goes

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Refill reminder

WhatsApp SMS

Remind customers to reorder at the right moment. Example: vitamin C serum, day 25 of 30.

Ideal for skincare, supplements and cosmetics.
A one-tap reorder link.

Try it yourself · Tap any button in the message and see where the flow goes

Your store Official business account

Sample data