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Policies

Data Deletion

You can have your data removed from Yudoo at any time. This page gives the exact steps for merchants on Shopify, merchants on the Yudoo app, and shoppers, and says plainly what is deleted and when.

Last updated: 4 November 2026

01Merchants on Shopify

Either of these works:

  • Uninstall Yudoo from your Shopify admin (Settings → Apps and sales channels). Shopify notifies us, and we delete your store’s data automatically within 48 hours.
  • Or email [email protected] from the address on your store account, with your store domain, and ask us to delete it. We confirm when it is done.

02Merchants on the Yudoo app

For Salla, Zid, EasyOrders and WooCommerce stores, either of these works:

  • Sign in at app.yudoo.io and open Settings → Delete account. Type your email to confirm. Your account and every store account it opened are deleted immediately.
  • Or email [email protected] from the address on your account, with your store name or link, and ask us to delete it. We confirm when it is done.

Disconnecting your store or a channel stops it at once but keeps your account so you can reconnect; use one of the two options above to remove the data too.

03What gets deleted

  • Your account, store records, settings, flows, campaigns and message templates.
  • All message history, Inbox conversations, contacts and delivery records across WhatsApp, Instagram, Messenger, Email and SMS.
  • Connected credentials — WhatsApp and Instagram access tokens, store platform keys, and the keys of SMS providers, AI providers, couriers, payment gateways and review apps.
  • Team member accounts and their sessions, and the link to your Google account if you used it to sign in.

Encrypted backups taken before the deletion are removed automatically within 30 days on their normal lifecycle. Records we must keep by law, such as payment records, are kept only as long as the law requires.

04Facebook, Instagram and WhatsApp connections

You can also remove Yudoo’s access from your Meta account, in Facebook’s business integrations or Instagram’s apps and websites settings. This stops our access; to delete the data we already hold, use the steps above or email [email protected].

05For shoppers — remove your personal data

If a store messaged you through Yudoo and you want your data removed, contact that store and ask them to delete your data. For Shopify stores, Shopify sends us the erasure request and we act on it automatically.

You can also email [email protected] with the store name and the phone number, email address or Instagram account that was messaged, and we will remove it. If you only want the messages to stop, reply STOP to the WhatsApp message or use the unsubscribe link in an SMS — you will be opted out immediately.

06What we keep after a customer deletion

We remove personal data — name, phone number, email, address and message content. Anonymised counters that carry no personal data (for example "5 messages were sent in July") may remain so the merchant’s reports stay accurate.

07How long it takes

  • Shopify app uninstall — within 48 hours.
  • Delete account on the dashboard — immediately.
  • Customer erasure request through Shopify — processed automatically on receipt.
  • Direct email request — within 30 days, usually much sooner.
  • Opt-out (STOP or SMS unsubscribe link) — immediately.
  • Encrypted backups — purged within 30 days.

08Contact

[email protected]

A question about these policies?

[email protected]

Other policies

Privacy Policy What Yudoo collects, why, who we share it with, and how you or your customers can have it deleted. Terms of Service The agreement between you (the merchant) and Yudoo, on Shopify and on the Yudoo app. Refund & Cancellation Policy How to cancel Yudoo, what happens to your data, and when a refund applies.